Tenant Services – Maintenance Information

Before contacting maintenance or submitting a maintenance ticket, please note the following:

Per lease agreement, tenants are responsible for–

  • light bulb replacement
  • changing your furnace filters at least every three months
  • replace batteries in the smoke detectors
  • washer and dryer repair or replacements
  • pest care after 30 days of occupancy

During regular business hours, please direct all calls to (302) 981-6724 7 days a week. If the call is not answered, please leave a detailed message and email maintenancebpmde@gmail.com

In the event of a true emergency occurring after hours 7PM-8AM daily, please call (302) 521-4182

Emergency Situations are:

  • Fire (please call 9-1-1 first)
  • Any police, fire, or ambulance presence at the unit
  • Flood or Exterior Water Intrusion
  • No heat or hot water

Before submitting your maintenance ticket, please review the maintenance information (ABOVE) to understand what items tenants are responsible for.

Scroll to Top