Tenant Services – Maintenance Information

​Before contacting maintenance or submitting a maintenance ticket, please note the following:

Per lease agreement, tenants are responsible for–

• light bulb replacement
• changing your furnace filters at least every three months
• replace batteries in the smoke detectors
• washer and dryer repair or replacements
• pest care after 30 days of occupancy

During regular business hours, please direct all calls to (302)-660-5018 or submit a maintenance ticket 7 days a week. If the call is not answered, please leave a detailed message or email maintenancebpmde@gmail.com.

In the event of a true emergency occurring after hours, please call (302) 521-4182. 

Emergency Situations include–

• Fire (please call 9-1-1 first)
• Any police, fire, or ambulance presence at the unit
• Flood or Exterior Water Intrusion
• No heat or hot water

Before submitting your maintenance ticket, please review the maintenance information (ABOVE) to understand what items tenants are responsible for.

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